Our Solutions
Platform sustainment & expansion
Accelerate innovation and improve compliance.
Novabridge helps customers maximise their ServiceNow investment by providing the support needed to keep the environment healthy, up-to-date, and fit for purpose. Our Platform Sustainment & Governance Service protects and enhances your platform while addressing the biggest barrier to value: technical debt and lack of platform governance.
ServiceNow platforms accumulate technical debt over time — customisations, unused features, and misconfigurations erode performance and increase risk. Internal teams are often overwhelmed managing day-to-day operations, leaving no capacity for innovation. Our service shifts the focus from operational overhead to innovation and measurable business outcomes, strengthening enterprise service delivery.
Our Approach
How we do it
Our Platform Sustainment & Governance Service is a comprehensive engagement that covers every aspect of keeping your ServiceNow environment healthy, secure, and evolving.
Health assessment & proactive maintenance
Detailed platform health assessments using cutting-edge ServiceNow-native technology, conducted 6-monthly. Regular upgrades and security patches to maintain platform security and performance — so you never fall behind on capabilities you're already paying for.
Support & enhancement delivery
Ongoing functional and technical support for incidents, issues, and platform queries via the Novabridge support portal. Sprint-based delivery of new features and enhancements from a prioritised backlog ensures your platform continuously improves.
Strategic governance & reporting
Roadmap alignment with organisational goals, change and release management, and continuous improvement. Performance reports with insights into system metrics, usage, and areas for improvement — replacing reactive firefighting with proactive management.
Outcomes
What you get
Reduced technical debt
Proactive identification and remediation of customisations, unused features, and misconfigurations that erode platform performance.
Freed capacity for innovation
Your internal teams can focus on strategic initiatives instead of being overwhelmed by day-to-day platform operations.
Consistent governance & security
Consistent practices, closed security gaps, and proactive management that replaces costly reactive firefighting.
Always current
Stay up to date with upgrades, patches, and new releases — never fall behind on capabilities you're already paying for.
Credentials