MANAGED SERVICES
OUR SERVICES
We understand the critical importance of having technology systems that are always available, reliable, and operating optimally, and our goal is to help you get the most out of the ServiceNow platform by providing the support you need to ensure its success.
We understand the critical importance of having technology systems that are always available, reliable, and operating optimally, and our goal is to help you get the most out of the ServiceNow platform by providing the support you need to ensure its success. Our comprehensive Platform Managed Service offering includes technical support, platform configuration and enhancement, platform oversight and governance.
We know that the ServiceNow platform is critical to the success of service delivery within your organisation and our goal is to provide the support you need to ensure that your ServiceNow environment is always available, reliable, and operating optimally.
Simply put - Novabridge will ensure that your ServiceNow platform remains healthy and fit for purpose, allowing your organisation to focus on the more critical aspects of enterprise service delivery.
Based on our experience with several customers we have identified a list of critical services required for the sustainment of the ServiceNow platform, as well as specific focus areas for continual improvement of enterprise service delivery leveraging the power of ServiceNow. Our approach to Platform Managed Services is designed to minimise downtime and ensure that your ServiceNow platform is operating optimally. We achieve this through a proactive approach that includes the following key services:
We know that the ServiceNow platform is critical to the success of service delivery within your organisation and our goal is to provide the support you need to ensure that your ServiceNow environment is always available, reliable, and operating optimally.
Simply put - Novabridge will ensure that your ServiceNow platform remains healthy and fit for purpose, allowing your organisation to focus on the more critical aspects of enterprise service delivery.
Based on our experience with several customers we have identified a list of critical services required for the sustainment of the ServiceNow platform, as well as specific focus areas for continual improvement of enterprise service delivery leveraging the power of ServiceNow. Our approach to Platform Managed Services is designed to minimise downtime and ensure that your ServiceNow platform is operating optimally. We achieve this through a proactive approach that includes the following key services:
Monitoring of ServiceNow
Continuous monitoring of the ServiceNow environment to detect potential issues early, minimising downtime and ensuring service availability.
Functional & technical support of your ServiceNow platform
Provision of functional and technical support for ServiceNow, including incident/problem management with Level 2 and Level 3 support.
Proactive maintenance and upgrades
Regular upgrades and security patches for ServiceNow to maintain security and performance, with increased proactive focus as adoption grows.
Regular reporting
Provision of regular performance reports, offering insights into system metrics and usage, and areas for improvement to aid in informed decision-making.
Proactive strategic collaboration
Continuous monitoring of the ServiceNow environment to detect potential issues early, minimising downtime and ensuring service availability.
Continuous Improvement
Ongoing collaboration to enhance ServiceNow’s value across technology, people, and processes for better service delivery.
Enhancements and Features Backlog
Maintain a list of ServiceNow enhancement and feature requests, with optional support for scoping, designing, planning, and implementing major enhancements through separate agreements.
Change and Release Management
Provide platform governance services, including testing support for new features, along with change and release management processes.
WHY NOVABRIDGE IS THE SERVICENOW PARTNER FOR YOU!
We're innovative enough to challenge the status quo, yet professional enough to consistently exceed expectations. From complex public sector projects to private industry transformations, we have the expertise to elevate your ServiceNow experience.
Global team
Security-cleared professionals ready for your projects
Singular focus on ServiceNow - it's all we do
Certified ServiceNow experts who deliver results
