ServiceNow Specialist Partner - Reseller

How Novabridge Attained ServiceNow Specialist Partner Status

To become a ServiceNow Specialist Partner - Reseller, Novabridge must meet several key criteria set by ServiceNow:

1. Certifications & Technical Expertise
   
   • Maintain a team with ServiceNow certifications (e.g., Certified Implementation Specialist, Certified Application Developer).
   • Demonstrate experience in deploying and supporting the ServiceNow platform for clients.
2. Sales Performance & Revenue
   
   • Prove strong sales capability and meet revenue targets from ServiceNow product sales.
   • Be recognised as a Value-Added Reseller (VAR), meaning the company not only resells licenses but also provides additional value through consultancy, implementation, or support.
3. Customer Support & Satisfaction
   
   • Offer post-sales support and maintenance services for ServiceNow clients.
   • Maintain a high Customer Satisfaction Score (CSAT) as per ServiceNow standards.
4. Compliance with ServiceNow Policies
   
   • Sign an official partner agreement with ServiceNow.
   • Adhere to pricing, distribution, and client management policies set by ServiceNow.

The Elite Partner designation signifies a partner’s ability to handle enterprise-scale digital transformations, offering both strategic consulting and hands-on implementation services.

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About Novabridge

Based in Australia and New Zealand, Novabridge is a technology company specialising exclusively in ServiceNow. Founded in 2018, the company is dedicated to delivering, sustaining, and enhancing ServiceNow solutions, operating on principles of service, integrity, discipline, and generosity. 

Novabridge aims to be recognised as the high-quality, low-risk ServiceNow specialist partner of choice, offering comprehensive ServiceNow services to both public and private sectors. 

Membership in the ServiceNow Partner Program has provided Novabridge with the tools to be equipped, enabled, and empowered to identify jointly aligned go-to-market initiatives and innovative offerings and solutions that deliver accelerated return on investment to customers and drive growth for ServiceNow. 

Novabridge fosters a culture of innovation, collaboration, and excellence to remain an employer of choice and continuously improve processes and technology to better serve customers. 

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About ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. They move with the pace of innovation to help customers transform organisations across every industry while upholding a trustworthy, human centered approach to deploying their products and services at scale. AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.