Novabridge

Our Challenge

As a ServiceNow Elite Partner headquartered in Canberra, Australia, Novabridge experienced rapid workforce expansion in 2024, nearly doubling the team within 12 months. Before this growth, recruitment, screening, interviews, hiring, and onboarding were managed manually using spreadsheets, emails, and shared folders.

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This manual approach was no longer scalable to support the company’s evolving hiring needs, led to:

• Time-consuming and inefficient hiring workflows
• Lack of a centralised system for tracking candidates and recruitment documents
• Administrative bottlenecks impacting talent acquisition and onboarding
• Scalability limitations in managing employee transitions and career development

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Our Solution: ServiceNow’s HR Service Delivery (HRSD) Implementation

To address these challenges, Novabridge implemented the ServiceNow HR Service Delivery (HRSD) Enterprise solution, automating and enabling a seamless HR transformation. Key improvements included:

• Talent Management – Established a centralised repository for candidate tracking, ensuring confidentiality with role-based access controls.
• Hiring & Onboarding – Streamlined recruitment with HR Employee Document Management, ensuring secure and structured handling of hiring documents.
• Employee Onboarding & Transitions – Automated workflows for seamless new hire onboarding and internal role transitions.
• Talent Development – Career path management and certification tracking to enhance workforce skills.
• Employee Centre Pro – A centralised HR portal, providing employees with easy access to HR services, knowledge articles, and essential resources.

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Result

Following the implementation of ServiceNow HRSD, Novabridge successfully:

• Managed Rapid Growth – Supported scalable recruitment and onboarding processes during a period of rapid expansion.
• Enhanced HR Efficiency – Automated hiring workflows, reducing administrative workload and improving response times.
• Improved Compliance & Security – Ensured structured documentation management and adherence to HR policies.
• Optimised Employee Experience – Provided a user-friendly platform for employees to access HR services effortlessly.

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This upgrade enabled us to successfully recruit new talent and establish our presence in Auckland and Wellington, New Zealand, positioning us for our ambitious goals in 2025 and beyond.

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Conclusion

By modernising HR processes, Novabridge successfully scaled its recruitment and talent management operations while enhancing efficiency and compliance.

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Novabridge continues to optimise ServiceNow HRSD to support ongoing workforce expansion and HR excellence.

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📩 Transform your HR operations with Novabridge today!