Canberra Health Services (CHS)

The Challenge: A Surge in Recruitment Demands

In 2023, Canberra Health Services (CHS) faced the urgent challenge of recruiting an additional 2,500 staff members to meet growing demands. However, their existing HR onboarding process, supported by multiple disconnected systems and manual tasks, was inefficient and ill-suited for large-scale recruitment. With so many new staff to bring on board, CHS needed a streamlined, automated solution to help them manage the process seamlessly.

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The Search of ACT for a Smarter Solution

To tackle these challenges, the solution needed to be robust, scalable, and easy for HR teams to adopt. Novabridge is a trusted Canberra-based ServiceNow partner and was selected by CHS to implement the ServiceNow solution.

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Novabridge worked closely with CHS to figure out the best solution for CHS not only for the demand but also the budget. 

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How ServiceNow and Novabridge Transformed Onboarding

Novabridge implemented ServiceNow’s Enterprise Onboarding and Transitioning module to provide CHS with a unified, automated system. The solution replaced fragmented and manual processes with streamlined, automated workflows, enabling HR teams to efficiently manage the onboarding of hundreds of new recruits at once.

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Enterprise Onboarding and Transitions Overview

Enterprise Onboarding and Transitions enables organisations to easily automate employee experiences and processes that span multiple departments, offering the following benefits.

• Easily snap together experiences and processes to automate cross-departmental work
• Drive action across multiple departments and systems for improved efficiency
• Provide end-to-end visibility on each process to ensure that correct actions are taken
• Guide employees step-by-step so that they know what to do next
• Continually optimise the process with insight from lifecycle event dashboards

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Key features of the solution included:

• Automated Onboarding Workflows: ServiceNow, in collaboration with Novabridge, automated key onboarding tasks such as document submission, approvals, and staff orientation, reducing manual work and speeding up the process.
• Customised Fit for CHS: Novabridge tailored the ServiceNow module to meet CHS’s specific requirements, ensuring it integrated smoothly with their existing HR systems.
• Training & Empowerment: Novabridge provided in-depth training for CHS HR staff to ensure they could fully utilise the new system and maximise its potential.
• Real-Time Tracking: The solution allowed HR managers to track onboarding tasks in real-time, ensuring that each step was completed efficiently.

The system’s scalability ensured that CHS could manage both the immediate recruitment surge and future hiring needs.

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Results: A Seamless Onboarding Experience

The implementation of the ServiceNow onboarding solution, delivered by Novabridge, brought significant improvements to CHS’s recruitment and HR operations.

• Faster, Smoother Onboarding: The automated workflows drastically reduced the time it took to onboard each new staff member, allowing new recruits to be integrated more quickly into the organisation.
• Improved HR Efficiency: By automating manual tasks, the HR team could focus on more strategic priorities, boosting overall efficiency and productivity.
• Effortless Integration: The ServiceNow solution integrated smoothly with CHS’s existing HR systems, ensuring a seamless data flow with no disruption to the onboarding process.
• Scalable for Growth: The system not only handled the immediate recruitment surge but was also designed to scale for future needs, enabling CHS to efficiently onboard new staff as the organisation grew.

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Economic Value Delivered

• Cost Savings in Recruitment and Onboarding: Automating the onboarding process reduced manual tasks, saving significant HR resources and associated costs.
• Improved Time Efficiency: Streamlined onboarding enabled the recruitment and integration of 2,500 new employees quickly and efficiently, reducing time-to-productivity. Within two months of deployment, CHS has doubled the number of candidates onboarded within their target time frames.
• Scalable Solution for Future Growth: The onboarding system was designed to accommodate future recruitment waves, avoiding repeated investments in onboarding solutions.

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Positive Impact on HR and New Recruits

Feedback from CHS HR managers and staff was overwhelmingly positive. They appreciated how easy it was to adopt the new system, thanks to Novabridge’s training and support. HR managers also praised the real-time tracking feature, which provided them with full visibility of the onboarding process, allowing them to address any issues quickly.

New recruits reported a smooth and well-organised onboarding experience, with clear communication and easy access to relevant resources. This streamlined process allowed them to integrate quickly into their roles.

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Conclusion

The implementation of the ServiceNow Enterprise Onboarding and Transitioning module, delivered by Novabridge, transformed CHS’s employee onboarding process. By automating key tasks, improving HR efficiency, and providing real-time insights, Novabridge helped CHS successfully recruit and onboard 2,500 new employees.

Is your organisation struggling with inefficient onboarding workflows? Let Novabridge help streamline your HR processes and improve recruitment efficiency with ServiceNow’s Enterprise Onboarding and Transitioning module.

Get in touch with us today to discover how we can customise a solution to meet your unique onboarding needs and ensure a seamless experience for your new hires.