Department of Health and Aged Care (DoHAC)

Client Challenges

To ensure an informed decision before department-wide adoption, a comprehensive evaluation of ServiceNow’s capabilities was necessary.

DoHAC's existing framework suffered from a lack of automation and integration, leading to significant inefficiencies and data silos. 

DoHAC required a modern and scalable platform to efficiently manage IT Services, support HR Service Delivery and onboarding Procurement workflows.

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Our Solution

Novabridge developed and delivered a ServiceNow POC (list of Request items should be displayed under a Request Item), showcasing its potential for digital transformation across IT, HR, and Procurement. The key achievements included:

• HR Service Delivery (HRSD) & Procurement Integration – Developed HR onboarding workflows with SAP integration.
• Procurement Portal & Contractor Procurement – Implemented a digital purchasing portal and contractor procurement workflows.
• Complex Procurement Application – Delivered a scalable solution for managing large-scale procurement activities efficiently.

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Result

Following the successful POC, DoHAC procured an enterprise-wide ServiceNow licensing arrangement. The full implementation was completed in 2024, with additional enhancements scheduled for 2024-2025, including:

• Asset Management Implementation
• Security Incident Response (SIR) Enhancements
• Configuration Management Database (CMDB) Development
• Legal Service Delivery (LSD) Implementation
• Service Catalogue Migration & Expansion

The ServiceNow transformation enabled seamless integration, improved automation, and operational efficiency, positioning DoHAC for long-term digital success.

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Conclusion

Novabridge continues to support DoHAC in expanding and optimising their ServiceNow ecosystem, ensuring sustained service improvement. This transformation enhances service efficiency, streamlines IT and business operations, and supports Australia’s national healthcare initiatives with a future-proof digital strategy.

No matter what kind of organisation you have, Novabridge always has full ability to help you from concept to implementation and scaling. 

Let’s build your success story with Novabridge!