Defence Digital Group (DDG)

Client Challenge

As a crucial part of the Australian Government, Defence Digital Group (DDG) shapes, delivers and sustains an integrated and scalable ICT environment, the Single Information Environment, to enable Defence able to fight and win in the digital age.

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The DDG is undertaking an ambitious rollout of ServiceNow’s Protected Platform, covering multiple areas of the ServiceNow ecosystem. With multiple Defence projects running on ServiceNow, the absence of a centralised governance model posed several risks:

• Inconsistent security practices and compliance risks
• Inefficient change management leading to platform instability
• Lack of coordination between multiple teams and stakeholders
• Operational risks due to fragmented architectural planning

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To ensure a successful ServiceNow rollout, Defence required a structured governance framework to manage environments, enforce best practices, and streamline collaboration across projects.

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Our Solution

Novabridge deployed a specialised ServiceNow governance team to establish a secure, scalable, and controlled governance framework. Key outcomes included:

• Change Management & Environment Control – Implemented governance for managing 26 environments, ensuring controlled change deployment and system stability.
• Security & Architectural Oversight – Designed security, patching, and architectural planning frameworks to maintain compliance and system integrity.
• Upgrade & Patching Management – Established proactive processes for platform upgrades and patching, ensuring ServiceNow stability and longevity.
• Cross-Project Consulting & Collaboration – Provided governance oversight across Defence project teams, ensuring consistent best practice adoption during new ServiceNow service rollouts.

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Result

At the time of writing, Novabridge continues to lead the governance framework, providing ongoing management and enhancements while new large-scale Defence projects commence. Key impacts include:

• Enhanced Platform Security & Compliance – Enforced robust security measures and best practices across the ServiceNow ecosystem.
• Operational Efficiency – Streamlined platform change management, reducing risks and minimising downtime.
• Scalability & Future-Proofing – Established a flexible governance model, supporting Defence’s long-term digital transformation goals.
• Optimised ServiceNow ROI – Ensured maximum return on investment through proactive platform governance and risk management.

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Conclusion

Novabridge remains a trusted partner in Defence’s digital transformation, ensuring effective governance and strategic alignment of ServiceNow initiatives.

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📩 Partner with Novabridge to optimise your ServiceNow platform governance!