Novabridge expands its ServiceNow implementation capabilities into New Zealand

As businesses worldwide continue to accelerate their digital transformation journeys, ServiceNow remains at the forefront of enterprise solutions, enabling streamlined workflows and automation across industries. By 2030, ServiceNow aims to enhance its AI-powered automation, expand its Industry Solutions, and drive hyper-automation to support organisations in improving efficiency and resilience.

‍

In the Australia and New Zealand (ANZ) region, ServiceNow’s expansion strategy focuses on strengthening partnerships, increasing investment in government and enterprise digital transformation, and ensuring compliance with local regulatory frameworks. New Zealand, in particular, is witnessing an increased demand for workflow automation and IT service management (ITSM) solutions, making it an essential market for ServiceNow’s growth.

‍

With a strong focus on public sector digitalisation, risk and compliance management, and enterprise service automation, ServiceNow is paving the way for businesses in New Zealand to adopt cloud-based enterprise service management solutions to enhance operational efficiency.

‍

Novabridge is ready hit the ground running New Zealand with ServiceNow

Novabridge, as a trusted ServiceNow Elite Partner in Australia, is committed to advancing enterprise IT transformation across the ANZ region. The New Zealand Office of Novabridge is now officially active in Auckland and Wellington. This expansion into New Zealand aligns with its strategic goal of delivering best-in-class ServiceNow implementation and consultancy to businesses seeking to optimise workflows, enhance service delivery, and ensure compliance with industry standards.

‍

Aligning with ServiceNow’s Vision in New Zealand

Novabridge’s roadmap for 2025-2030 is closely aligned with ServiceNow’s global mission. By integrating advanced ITSM, ITOM, HRSD, CSM, and IRM solutions, Novabridge empowers organisations to achieve the following:

• Seamless digital transformation with optimised IT service delivery
• Automated compliance frameworks for government agencies and regulated industries
• AI-driven workflows that enhance employee and customer experiences
• Enhanced risk and governance management through ServiceNow’s GRC solutions

‍

Comprehensive ServiceNow Implementation Solutions in New Zealand

Novabridge provides a full suite of ServiceNow services to help businesses plan, implement, and optimise their digital workflows:

• ServiceNow advisory, consulting and implementation services
• Platform governance & operating model design
• Managed Services for ServiceNow to ensure continuous platform support & optimisation
• Custom application development on ServiceNow for industry-specific solutions
• Strategic IT roadmap & process optimisation

By expanding into New Zealand, Novabridge aims to bridge the gap between IT complexity and operational excellence, making ServiceNow solutions more accessible, scalable, and tailored for organisations in the region.

‍

Novabridge - The premier choice for ServiceNow implementation in New Zealand

With a well-established presence in Australia and extensive experience working with enterprises and government agencies across the ANZ region, Novabridge has long been a trusted partner of ServiceNow. Now, with the launch of its New Zealand office, Novabridge strengthens its regional presence, reaffirming its leadership in delivering cutting-edge digital transformation solutions. This expansion ensures that organisations in New Zealand can leverage Novabridge’s proven expertise, making it the optimal choice for those seeking secure, efficient, and compliant ServiceNow implementations.

‍

Specialisation in Public Sector Implementations

Novabridge has a strong track record in implementing ServiceNow solutions for government agencies in Australia, delivering tailored digital workflows, process frameworks, and risk management tools.

• Regulatory Compliance: Novabridge ensures that all ServiceNow implementations meet local regulatory requirements, such as data sovereignty laws and public sector digital security standards.
• Customisation for Government Needs: Understanding the complexities of public sector operations, Novabridge develops bespoke ServiceNow workflows that improve efficiency, enhance citizen services, and enable secure inter-agency collaboration.
• Case Study Example: A federal government agency needed a secure and scalable ITSM platform to streamline service delivery. Novabridge successfully implemented ServiceNow’s ITSM and ITOM solutions, ensuring faster incident response, improved compliance tracking, and enhanced system reliability.

‍

With New Zealand’s government agencies increasingly prioritising digital transformation, Novabridge is positioned to replicate its proven success in Australia, bringing its ServiceNow expertise to support New Zealand’s public sector digital initiatives.

‍

Expertise in IT Governance & Risk Management

Risk management and compliance are critical in highly regulated industries such as finance, healthcare, and government. Novabridge’s Integrated Risk Management and governance capabilities help organisations:

• Identify and Mitigate Risks: Implementing ServiceNow’s IRM module, Novabridge enables real-time risk monitoring and proactive compliance tracking.
• Automate Regulatory Compliance: Organisations can automate risk assessments, manage audit trails, and ensure compliance with ANZ-specific regulations such as:
  
  • New Zealand’s Privacy Act 2020
  • APRA’s Prudential Standards (Australia)
  • ISO 27001 and Essential Eight Cybersecurity Frameworks
• Enhance Security Posture: Novabridge ensures that IT environments meet cybersecurity best practices, protecting sensitive data from threats and breaches.

‍

By leveraging ServiceNow’s IRM capabilities, Novabridge helps organisations strengthen governance frameworks, reduce risk exposure, and ensure continuous compliance with regulatory mandates.

‍

Deep Understanding of Local Market Needs

New Zealand presents unique business and regulatory challenges, requiring tailored digital transformation strategies. Novabridge’s deep understanding of the ANZ market ensures that its ServiceNow implementations are highly relevant and optimised for local business environments.

‍

• ANZ-Specific Challenges:
  
  • Public Sector Digitalisation: Government agencies need secure, scalable solutions that align with New Zealand’s Government Digital Strategy 2022.
  • Financial Services Compliance: The financial sector must adhere to AML (Anti-Money Laundering) and FMA (Financial Markets Authority) regulations.
  • Healthcare IT Security: Ensuring patient data protection and compliance with New Zealand’s health information governance policies.
• Local ServiceNow Expertise: Unlike global firms that offer one-size-fits-all solutions, Novabridge configures ServiceNow implementations to align with local regulatory requirements, industry best practices, and sector-specific needs.

‍

By combining global ServiceNow best practices with local expertise, Novabridge ensures that New Zealand organisations can effectively navigate compliance, security, and digital innovation challenges.

End-to-End ServiceNow Managed Services

Novabridge offers a comprehensive ServiceNow managed services framework, ensuring that organisations maximise their investment and continuously optimise platform performance.

• Seamless Implementation & Deployment: Novabridge handles the entire ServiceNow lifecycle, from strategic planning and custom configuration to deployment and training.
• 24/7 Platform Support & Monitoring: The managed services team provides round-the-clock monitoring, troubleshooting, and continuous improvements to ensure optimal ServiceNow performance.
• Proactive Upgrades & Feature Enhancements: ServiceNow evolves rapidly, and Novabridge ensures that clients stay ahead of the curve by:
  
  • Implementing the latest ServiceNow releases
  • Optimising workflows based on emerging industry trends
  • Scaling platform capabilities as business needs evolve
• Cost-Effective ServiceNow Management: Many organisations struggle with in-house platform management due to limited expertise. Novabridge’s managed services eliminate this challenge, allowing businesses to focus on core operations while ensuring seamless ServiceNow functionality.

By providing end-to-end ServiceNow support, Novabridge ensures that New Zealand businesses and government agencies can fully leverage ServiceNow’s automation, risk management, and workflow capabilities without operational disruptions.

‍

Conclusion

Novabridge’s expansion into New Zealand marks a significant milestone in its journey as a leading ServiceNow implementation partner in the ANZ region. By aligning with ServiceNow’s 2025-2030 vision, Novabridge is set to drive digital transformation, optimise IT service delivery, and empower organisations with AI-driven automation.

‍

With deep expertise in the public sector, comprehensive ServiceNow capabilities, and a proven track record in IT governance, Novabridge is committed to helping New Zealand enterprises navigate their digital transformation journeys with confidence and efficiency.

‍

As ServiceNow adoption grows in New Zealand, Novabridge is ready to provide tailored solutions, strategic advisory, and long-term support, ensuring businesses achieve maximum value from their ServiceNow investments. Contact us for more information!

‍