ServiceNow Technical Consultant

• Novabridge is an Elite ServiceNow partner headquartered in Canberra Australia, with offices in all major Australian capital cities, Wellington, Ho Chi Minh city and Da Nang in Vietnam.
• Novabridge has been building its reputation over the past 6 years through outstanding service to clients as well as providing a great place to work resulting in attracting some of the top ServiceNow talent in Australia and New Zealand.

• At Novabridge the ServiceNow Technical Consultant is responsible for providing expert guidance, technical solutions, and support to clients implementing and customising the ServiceNow platform.
• This role involves working closely with clients and your project team to understand the client requirements, designing solutions, and ensuring successful development, deployment and integration of ServiceNow applications.

• Consultation and Requirement Gathering:
  • Participate in workshops and meetings to help understand customer’s business processes and requirements.
  • Provide expert advice on ServiceNow capabilities and best practices.

• Solution Design and Development:
  • Design technical solutions based on client requirements.
  • Develop and configure ServiceNow applications, modules, and workflows.
  • Configure ServiceNow using JavaScript, GlideScript, and other relevant technologies.
  • Ensure the designed solutions are scalable, maintainable, and adhere to best practices.

• Implementation and Integration:
  • Lead and/or execute the implementation of ServiceNow solutions.
  • Implement ServiceNow modules such as ITSM, ITOM, HRSD, CSM and others, aligning them with industry best practices.
  • Integrate ServiceNow with other systems and applications as needed.
  • Configure core platform features such as forms, lists, and UI components.
  • Develop complex business rules, client scripts, UI policies, UI actions, and scheduled jobs.
  • Perform data migration and ensure data integrity.

• Maintenance & Optimisation:
  • Continuously monitor the performance of the platform and optimise workflows, scripts, and processes to improve efficiency and user experience.
  • Troubleshoot and resolve issues with ServiceNow applications, ensuring minimal downtime and disruption.
  • Apply upgrades and patches to maintain platform security and stability, ensuring compliance with industry standards and best practices

• Stakeholder Collaboration:
  • Collaborate with business analysts, project managers, and business stakeholders to gather and refine requirements.
  • Translate business needs into technical specifications and ensure alignment between the solution and business objectives.
  • Provide expert guidance on ServiceNow best practices and act as a subject matter expert (SME) during design reviews, ensuring the scalability, flexibility, and robustness of the solution.

• Platform Security & Governance:
  • Implement role-based access control (RBAC) and data security policies to ensure compliance with organisational security standards.
  • Work with security teams to ensure ServiceNow follows governance, risk, and compliance requirements, including data protection and privacy standards.

• Testing and Quality Assurance:
  • Develop and execute test plans to ensure the functionality and quality of ServiceNow solutions.
  • Identify and fix defects and issues during testing phases.
  • Perform regular reviews and updates to ensure continuous improvement.

• Training and Support:
  • Provide training and documentation for clients and end-users.
  • Offer ongoing support and troubleshooting for deployed solutions.
  • Assist with the creation of user guides and training materials.

• Continuous Improvement:
  • Stay updated with the latest ServiceNow features and industry trends.
  • Participate in knowledge sharing and continuous learning activities.
  • Contribute to the improvement of internal processes and methodologies.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ServiceNow Certified Application Developer (CAD) is highly desirable.
• ServiceNow Certified System Administrator (CSA) is required to completed within 6 months of employment.
• Additional certifications (CIS) in ServiceNow modules such as ITSM, HRSD, ITOM, or CSM are preferred.
• 3-7+ years of experience as a ServiceNow Developer.
• Proven track record in developing and configuring ServiceNow applications across multiple modules, such as ITSM, ITOM, HRSD, CSM, or ITBM.
• Experience with designing and implementing complex workflows, automation scripts, and integrations within the ServiceNow ecosystem.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist)
• Proven experience as a Technical Consultant or similar role with ServiceNow.
• Proficiency in JavaScript, AngularJS, HTML, CSS, and related web technologies.
• Experience with REST, SOAP, LDAP, SSO, and other integration methods and standards.
• Deep knowledge of the ServiceNow data model and common ServiceNow applications, including Incident, Problem, Change, and Service Catalog.
• Experience with ServiceNow's scripting language (Glide) and an understanding of database structures and relationships.
• Familiarity with security best practices, such as ACLs, data security, encryption, and governance.

• Problem-Solving: Strong analytical and troubleshooting skills with the ability to think strategically and critically.
• Communication: Excellent written and verbal English communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Collaboration: A strong team player who can work across different teams and departments, fostering a collaborative work environment.
• Time Management: Ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
• Customer Focus: Demonstrated ability to understand and meet customer needs, delivering high-quality solutions that improve user experience and business outcomes.
• Agile: Comfortable working in Agile/Scrum environments and adapting to changing requirements.
• Ability to work independently and in a team environment.

Successful candidates must either:

• Hold an active Federal security clearance of Negative Vetting 1 (NV1), or higher; or
• Be an Australian citizen willing to undergo the security clearance process.

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• Opportunity to be part of a rapidly growing company at the forefront of digital transformation.
• We offer a competitive market salary with opportunities for professional development and career advancement.
• Bonuses based on clear and agreed objectives may be negotiated.
• Annual leave, sick leave and public holidays
• 1 day off for your birthday.
• Private health insurance.
• Sponsor and encourage staff to study online courses.
• Flexible working hours.
• Essential working equipment will be provided.
• Free snacks & drinks.