Novabridge is an Elite ServiceNow partner headquartered in Canberra Australia, with offices in all major Australian capital cities, Wellington, Ho Chi Minh city and Da Nang in Vietnam.
Novabridge has been building its reputation over the past 6 years through outstanding service to clients as well as providing a great place to work resulting in attracting some of the top ServiceNow talent in Australia and New Zealand.

The ServiceNow System Administrator will be responsible for managing, maintaining, and enhancing the ServiceNow platform to support business processes and improve user experience.
You will work closely with stakeholders across the organisation and or clients to ensure the platform aligns with client’s business needs and operates efficiently.

Platform Administration:
- Administer the ServiceNow platform, including configuration, maintenance, and ongoing support of various ServiceNow modules.
- Ensure the stability, availability, and performance of the ServiceNow platform through proactive monitoring and maintenance.
- Perform system upgrades, including patch management, while ensuring minimal disruption to users.

User Management:‍
- Manage user accounts, roles, groups, and access controls.
- Provide technical support and troubleshooting for ServiceNow-related issues.
- Customization & Development:
- Configure and customize ServiceNow applications and services based on business requirements, including workflows, forms, scripts, notifications, and integrations.
- Collaborate with business users and IT stakeholders to gather requirements and implement new features or enhancements.
- Create and maintain Service Catalog items, including workflows, approvals, and notifications.

Incident, Problem, and Change Management:
- Support the Incident, Problem, and Change Management processes within ServiceNow.
- Ensure the effective operation of IT Service Management (ITSM) processes.
- Monitor and report on platform performance and incidents.

Integrations:
- Develop and maintain integrations between ServiceNow and other enterprise systems, using web services, REST, SOAP, and other relevant technologies.
- Documentation & Training:
- Create and maintain system documentation, including process flows, technical design documents, and user guides.
- Conduct user training sessions and provide ongoing support to ensure effective platform use.

Governance & Best Practices:
- Ensure the platform adheres to industry best practices and governance, including ITIL principles.
- Assist in defining and enforcing ServiceNow development and administration standards, including version control and testing.

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
ServiceNow Certified System Administrator (CSA) certification.
Proven experience as a ServiceNow System Administrator, with hands-on experience in system administration, configuration, and customisation.
Strong understanding of ITSM principles and experience with Incident, Problem, and Change Management in ServiceNow.
Experience with ServiceNow integrations using web services (REST, SOAP).
Excellent problem-solving skills, with the ability to troubleshoot and resolve complex technical issues.
Strong communication skills and the ability to work effectively with cross-functional teams.

ServiceNow certifications/CIS (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.
Experience with other ServiceNow modules, such as ITOM, HR Service Delivery, or ITBM.
Familiarity with scripting languages such as JavaScript, AngularJS, or Glide.
Experience with Agile/Scrum methodologies.

Detail-oriented, organised, and capable of managing multiple tasks and priorities.
Ability to work independently and as part of a team.
Willingness to stay updated on the latest ServiceNow features and industry trends.

Opportunity to be part of a rapidly growing company at the forefront of digital transformation.
We offer a competitive market salary with opportunities for professional development and career advancement.
Bonuses based on clear and agreed objectives may be negotiated.
Annual leave, sick leave and public holidays
1 day off for your birthday.
Private health insurance.
Sponsor and encourage staff to study online courses.
Flexible working hours.
Essential working equipment will be provided.
Free snacks & drinks.

Thank you for taking the time to apply for this position.
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Thank you for taking the time to apply for this position.
Your CV has been forwarded to the relevant department for review and evaluation!

Oops! Something went wrong while submitting the form.

JOB DESCRIPTION

ServiceNow System Administrator