ServiceNow Developer

• Novabridge is an Elite ServiceNow partner headquartered in Canberra Australia, with offices in all major Australian capital cities, Wellington, Ho Chi Minh city and Da Nang in Vietnam.
• Novabridge has been building its reputation over the past 6 years through outstanding service to clients as well as providing a great place to work resulting in attracting some of the top ServiceNow talent in Australia and New Zealand.

At Novabridge the ServiceNow Developer is responsible for providing expert guidance, technical solutions, and support to clients implementing and customizing the ServiceNow platform. This role involves working closely with clients and your project team to understand the client requirements, designing solutions, and ensuring successful deployment and integration of ServiceNow applications.

• End-to-End ServiceNow Development: Lead the development and implementation of ServiceNow solutions, including the design, architecture, development, and deployment of custom applications and workflows on the ServiceNow platform.

Platform Configuration & Customization:

• Customise core platform features such as forms, lists, and UI components.
• Develop complex business rules, client scripts, UI policies, UI actions, and scheduled jobs.
• Implement ServiceNow modules such as ITSM, ITOM, HRSD, CSM and others, aligning them with industry best practices.
• Tailor the platform to meet specific business needs by creating custom tables, fields, and reports.

Advanced Integrations:

• Design and develop integrations between ServiceNow and third-party systems using REST/SOAP APIs, JDBC, and integration hub technologies.
• Work with external systems to facilitate data exchange, such as LDAP, Single Sign-On (SSO), Identity Management, and other cloud services.
• Ensure integrations are secure, scalable, and maintainable.

Workflow Automation:

• Automate business processes using Flow Designer, Workflow Editor, and Orchestration.
• Streamline manual processes by implementing end-to-end automation, integrating with external tools, and leveraging the power of ServiceNow's workflow engine.
• Design complex approval workflows and task automation solutions.

Maintenance & Optimisation:

• Continuously monitor the performance of the platform and optimise workflows, scripts, and processes to improve efficiency and user experience.
• Troubleshoot and resolve issues with ServiceNow applications, ensuring minimal downtime and disruption.
• Apply upgrades and patches to maintain platform security and stability, ensuring compliance with industry standards and best practices

Stakeholder Collaboration:

• Collaborate with business analysts, project managers, and business stakeholders to gather and refine requirements.
• Translate business needs into technical specifications and ensure alignment between the solution and business objectives.
• Provide expert guidance on ServiceNow best practices and act as a subject matter expert (SME) during design reviews, ensuring the scalability, flexibility, and robustness of the solution.

Testing & Documentation:

• Develop unit and functional tests to ensure the quality of code and workflows.
• Perform system and user acceptance testing (UAT) to validate that solutions meet the business requirements.
• Create detailed technical documentation, including design documents, test scripts, user guides, and runbooks for operational support.

Platform Security & Governance:

• Implement role-based access control (RBAC) and data security policies to ensure compliance with organisational security standards.
• Work with security teams to ensure ServiceNow follows governance, risk, and compliance (GRC) requirements, including data protection and privacy standards.

Continuous Improvement:

• Have a habit of proactive self-initiated study and research
• Stay updated with the latest ServiceNow features and industry trends.
• Participate in knowledge sharing and continuous learning activities.
• Contribute to the improvement of internal processes and methodologies.

Experience & Qualifications:

• 2-6+ years of experience as a ServiceNow Developer.
• Proven track record in developing and configuring ServiceNow applications across multiple modules, such as ITSM, ITOM, HRSD, CSM, or ITBM.
• Experience with designing and implementing complex workflows, automation scripts, and integrations within the ServiceNow ecosystem.

Technical Skills:

• Proficiency in JavaScript, AngularJS, HTML, CSS, and related web technologies.
• Experience with REST, SOAP, LDAP, SSO, and other integration methods and standards.
• Deep knowledge of the ServiceNow data model and common ServiceNow applications, including Incident, Problem, Change, and Service Catalog.
• Experience with ServiceNow's scripting language (Glide) and an understanding of database structures and relationships.
• Familiarity with security best practices, such as ACLs, data security, encryption, and governance.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ServiceNow Certified Application Developer (CAD) is highly desirable.
• ServiceNow Certified System Administrator (CSA) is required.
• Additional certifications (CIS) in ServiceNow modules such as ITSM, HRSD, ITOM, or CSM are preferred.

• Problem-Solving: Strong analytical and troubleshooting skills with the ability to think strategically and critically.
• Communication: Excellent written and verbal English communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Collaboration: A strong team player who can work across different teams and departments, fostering a collaborative work environment.
• Time Management: Ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
• Customer Focus: Demonstrated ability to understand and meet customer needs, delivering high-quality solutions that improve user experience and business outcomes.
• Agile: Comfortable working in Agile/Scrum environments and adapting to changing requirements.

• Opportunity to be part of a rapidly growing company at the forefront of digital transformation.
• We offer a competitive market salary with opportunities for professional development and career advancement.
• Bonuses based on clear and agreed objectives may be negotiated.
• Annual leave, sick leave and public holidays
• 1 day off for your birthday.
• Private health insurance.
• Sponsor and encourage staff to study online courses.
• Flexible working hours.
• Essential working equipment will be provided.
• Free snacks & drinks.